In the Creator Platform, your HR and IT teams can customize the platform to meet your company's specific needs:
- Build pages, forms, workflows, and agents.
- Apply controls for security and governance to ensure compliance.
- Deliver a consistent experience across desktop and mobile, in over 40 languages.
How does this support HR and employees?
- Designed for HR: Built from the employee's perspective, not adapted from IT tools.
- Adaptable: HR can implement changes without technical development.
- Efficient: Routine questions are handled through self-service and AI.
- Proven: Organizations see results quickly and at scale.
Employee Portal
The Employee Portal is the starting point for your people. With the Creator Platform, you can design and manage it to match your brand and workflows, all without code.
What you can customize
See some of the things you can do to create your bespoke HR portal:
- Add your logo, colours, and tone of voice.
- Organise HR services, FAQs, and policies.
- Create new pages or quick links for specific needs.
- Show different content to different groups.
- Connect to systems like payroll or learning, so tasks happen in one place.
Examples
Some real-world examples include, but aren't limited to:
- Onboarding hub: A welcome page with a personalized checklist for new hires. You can add a block to your homepage that links to Journeys.
- Benefits center: A section with FAQs and direct links during open enrollment. You can add a block to your page with a list of benefits, allowing users to select one to view more details.
- Manager view: A dashboard displaying reviews, approvals, and leader policies. Create custom pages for user groups. The platform's access control policies help you manage what users can and cannot see.
- Wellbeing page: Links to mental health resources, fitness perks, and events. You can add a block to your page with external links to resources for your employees.
Knowledge Management
Knowledge Management makes it easy for employees to find clear, accurate answers. You can use the Creator Platform to reference articles on other pages, so the right content is available at the right moment.
What you can customize
- Import your existing content into Knowledge Management.
- Connect your existing content manager to Knowledge Management.
- Add articles to pages so knowledge appears in the right place.
- Amend the approval workflow to fit with your approval process.
- Add a dedicated page for a topic with links to relevant articles.
Examples
- Policy Finder: Employees search the portal and instantly view the correct HR policy without needing to ask HR directly. By connecting your existing content to Knowledge Management, you bring your content to the forefront of your employees' focus, making it easier for them to self-serve and find the information they need.
- Travel FAQs: A dedicated Q&A page answering everyday travel and expenses questions. Using Knowledge Management analytics, you can see which articles are getting the most hits and might want to add a dedicated page to highlight information to employees.
- Manager guides: Knowledge articles shown only to managers, covering processes like performance reviews or promotions. Create a page with dedicated links to articles to help a group of employees.
AI Assistant
The AI Assistant provides 24/7 support by answering questions in natural language and guiding employees through tasks. It reduces routine case volumes while ensuring employees get fast, accurate answers.
Examples
- Leave requests: An employee asks, "I need next Friday off." The assistant opens a leave form and fills it with their details.
- Policy answers: The assistant responds in your company's brand voice and links directly to the latest HR policy.
Journeys
Journeys guide employees, managers, and mentors through essential moments such as onboarding, promotions, or parental leave. They provide step-by-step tasks and content so everyone knows what to do and when.
What you can customize
- Include actions like forms, documents, acknowledgements, or links to knowledge articles.
- Configure reminders, deadlines, and conditional steps that adapt to each employee's situation.
Examples
- Training progression path: You can tailor a Journey for employee training, tracking their progression by adding pages with bespoke content and links to relevant training materials.
- Internal Transfers: Customize internal transfers with bespoke forms, notifications, and tasks aimed at the right people.
HR Case Management
HR Case Management provides employees with a straightforward way to report issues that require personal attention. It helps HR teams manage, track, and resolve cases quickly and fairly, while maintaining the security of sensitive data.
What you can customize
- Amend form fields to capture the necessary data.
- Change workflows to fit with your procedures.
- Add content blocks to pages to provide employees with relevant information.
Examples
- Department and grade: You can add details to forms so that HR Agents know the requester's department and grade.
- Bespoke Dashboard: If you want to monitor specific issues, you can add a page that displays a chart with details of the problems.
Creating your other services
The Creator Platform doesn't just extend existing products. You can also design completely new services for your employees. These changes can be made without code, enabling HR and IT teams to keep the platform aligned with your work processes.
Beyond that, you can also create a bespoke service that you might have identified, but the mainstream HR providers don't cover. By combining pages, forms, workflows, knowledge, and AI, you can build an end-to-end service for employees.
Examples of custom products you could create
-
Wellbeing Hub
A dedicated space where employees access mental health resources, book wellbeing events, and raise confidential wellbeing cases. Includes targeted content, forms, and journeys. -
Learning Requests
A service where employees can request external training, with a form routed for manager approval, automatic budget tracking, and knowledge articles on development policies. -
Travel Centre
A central page combining a travel request form, company travel policy knowledge, expense submission workflow, and an AI Assistant Q&A for common questions. -
Equipment Ordering
A self-service product where employees can request laptops, monitors, or ergonomic equipment. The request form triggers a workflow to IT, tracks fulfilment, and closes once the item is delivered. -
Diversity & Inclusion Hub
A space for employees to find D&I resources, join employee networks, submit ideas, and complete voluntary demographic forms, all in one place.