After you connect SharePoint sites and synchronize their content, employees can access SharePoint knowledge through the same self-service experience they use for HR support.
Applaud synchronizes supported SharePoint content into your knowledge base, making it available alongside your other knowledge sources. Once the content is indexed, employees can find it through knowledge search and the AI Assistant without having to browse SharePoint or search across multiple systems.
Content flow
SharePoint content moves through the following stages before it becomes available to employees:
- Connect one or more SharePoint sites.
- Synchronize supported documents and pages.
- Index the synchronized content for search and retrieval.
- Make the content available through knowledge search and AI Assistant.
Where employees access SharePoint content
Employees can access synchronized SharePoint content through:
- AI Assistant conversations.
- Knowledge search.
- Supported Applaud channels, including Microsoft Teams, Slack, and the Employee portal.
Applaud presents SharePoint content alongside your other knowledge sources, giving employees a single place to find company information.
Next steps
To learn how the AI Assistant retrieves synchronized SharePoint content and cites original SharePoint documents in responses, see How the AI Assistant uses synchronized SharePoint content.