Grant users access to knowledge management
Setting up knowledge management in Applaud starts with granting users the proper access and organizing content effectively. You can assign user roles to define who can create, review, and manage articles, ensuring contributors have the appropriate permissions to maintain the knowledge base.
Knowledge Owner
A Knowledge Owner can create and edit their content, submit articles for approval, manage revisions, transfer content ownership when needed, and review analytics to evaluate content performance.
Knowledge Manager
A Knowledge Manager possesses all the access of a Knowledge Owner while also taking on additional responsibilities. These responsibilities include overseeing and approving all content submissions, organizing content categories, and managing users and their permissions.
Organizing Your Knowledge Base Effectively
Next, create content categories to organize articles by topic or function, making it easier for users to find relevant information. Clear access roles and well-structured categories are essential for maintaining an efficient, user-friendly knowledge base that meets the needs of your organization.
Content Categories
Content categories help keep your knowledge base organized and make it easy for users to find information quickly. Grouping related articles simplifies navigation and improves the overall experience.
To create effective categories, ensure they're specific and descriptive, with clear titles and short descriptions. This will enhance your knowledge base and make it a valuable resource.
- Create content categories for knowledge management
- Create content subcategories for knowledge management
Read more
- About Knowledge Management
- About knowledge article scorecards
- About knowledge article revision control
- About the lifecycle history of a knowledge article