Applaud’s Knowledge Management makes it easy to create, manage, and share your HR policies all in one place. With built-in version control, you can upload existing documents, write new content from scratch, and track every change. When paired with our AskHR AI bot, it becomes a powerful self-service tool that empowers employees to self-serve, with less confusion and frustration, reducing the load on your HR team.
You can organize articles into categories and subcategories, control who sees what based on access, and use smart filters to surface the most relevant content.
For example, if someone’s requesting time off, they’ll only see policies for annual leave, maternity, or paternity that apply to their location.
Centralized Knowledge Repository
Instead of storing policies and documents in different places, you can bring everything together in one easy-to-access hub, where employees can find what they need quickly, thanks to AI-powered search and support.
Generate and Review Policies with AI
You can create new content directly in Applaud by writing from scratch or using AI to generate a first draft in seconds. Our built-in AI can also suggest improvements to help you fine-tune your article before you publish it.
Version control keeps a record of every change, while automatic revalidation ensures your content stays accurate and up to date. You can tailor articles for different audiences, offer personalised suggestions, and translate content automatically to support a global workforce.
Analytics for continuous improvement
Use Analytics in Knowledge Management to see how your content performs, from article views to how people engage with it. With built-in AI, you can spot search trends, gather feedback, and understand how employees feel about your content.
This insight helps you continuously improve your knowledge base and tailor recommendations that hit the mark. To see more about our content analytics, see our knowledge base article, Knowledge management analytics.
Integration with existing systems
Already managing your policies in another system? Connect platforms like ServiceNow or SharePoint to Applaud and automatically import the latest content. That way, your employees will still benefit from AI-powered search and analytics without needing to move everything manually.
Tasks you can perform
- Grant users access to knowledge management
- Create content categories for knowledge management
- Create content subcategories for knowledge management