Applaud's Knowledge Management product is a content management system where you can upload or write from scratch and version control all your company policies for employees. When used with our AskHR AI bot, it is a complete self-service support feature, freeing your HR team from being inundated with questions.
Policy articles are organized into categories and subcategories so that you can control visibility based on user access. You can show users the most relevant article using content block filters. For instance, if an employee requests time off, you can display the policies regarding time off, maternity leave, or paternity leave specific to their country.
Centralized Knowledge Repository
You can upload and consolidate all the content you have scattered across your various network locations into one centralized location, where our intelligent search and AI assistant make it easy for employees to find answers to their questions.
Generate and Review Policies with AI
You can create new content using our authoring system, which allows you to generate articles quickly with AI or write them manually. Use our integrated AI to receive suggested improvements and review your article before publishing. Our version control feature provides a record of content changes, while automatic revalidation ensures that the content remains relevant and up-to-date. You can customize content for specific audiences, enable personalized suggestions, and use automatic translation to reach a wider audience.
Analytics
Use Analytics in knowledge management to view article statistics and analyze audience engagement and content interaction. With our integrated AI, you can track search trends, gather feedback on knowledge, and assess user sentiment to refine and enhance content and recommendations. To see more about our content analytics, see our knowledge base article, Knowledge management analytics.
Integrations
If you have another system for managing your policies but are interested in our AI search tools and analytics, you can integrate those systems to regularly import the latest content from platforms like ServiceNow or SharePoint into Applaud. This way, you can incorporate current content seamlessly.
Tasks you can perform
- Grant users access to knowledge management
- Create content categories for knowledge management
- Create content subcategories for knowledge management