Grant users access to knowledge management

Prerequisite

Before assigning a user as a Knowledge Owner or Knowledge Manager, they must be an employee and added to the Person model. You can confirm this on the People Admin page in Applaud.

When you first purchase Knowledge Management, Applaud assigns the first user as the Knowledge Manager. That user can then assign other users as either managers or owners.

Procedure

1. From the burger bar menu, select KNOWLEDGE MANAGER, then select Knowledge users.
2. Select GRANT ACCESS and in the Grant knowledge access dialog, from the Employee list, select the user.
3. From the Role options, select the role you want to assign:
   • Knowledge owners – Can create content, submit it for approval, manage revisions, transfer content ownership when required, and review analytics to assess performance.
   • Knowledge managers – Can perform all Knowledge Owner actions and additional tasks such as managing user permissions, overseeing categories, and approving content.
4. Select SAVE.

Read more

• About Knowledge Management
• About scorecards

Tasks you can perform

• Create content categories for knowledge management
• Create content subcategories for knowledge management