Grant users access to knowledge management

Prerequisite

Before you assign a user as a knowledge owner or manager, they must be an employee and added to the Person model. You can check this on the People Admin page in Applaud. When you first purchase Knowledge Management Applaud assigns the first user as the Knowledge Manager, who can then go on to assign other users as either managers or owners.

Procedure

1. From the burger bar menu, select KNOWLEDGE MANAGER and then select Knowledge users.
2. Select GRANT ACCESS, and in the Grant knowledge access dialog box, from the Employee list, select the user.
3. Select the Role you want to assign the user:
   • Knowledge owners
     • Users with the Knowledge owner role can create content, submit it for approval, manage revisions, transfer content ownership as necessary, and review analytics to assess performance.
   • Knowledge managers
     • Users with the Knowledge Manager role can perform all the actions that a Knowledge Owner can, along with additional responsibilities such as managing user permissions, overseeing categories, and approving content.
4. Select SAVE.

Read more

• About Knowledge Management
• About scorecards

Tasks you can perform

• Create content categories for knowledge management
• Create content subcategories for knowledge management