Channels let employees access Applaud from the workplace tools they already use every day. Instead of opening a separate HR portal, employees can ask questions, complete HR tasks, and receive support directly from their preferred communication platform.
Each channel provides a familiar experience while connecting to the same AI Assistant, Knowledge Management, and self-service capabilities available in Applaud.
Available channels
Slack
Use Slack to bring HR support into employees' daily conversations. Employees can ask questions, search knowledge, complete HR tasks, and submit requests without leaving their Slack workspace.
Microsoft Teams
Use Microsoft Teams to provide AI-powered HR support where employees already collaborate. Employees can access the AI Assistant, search knowledge, and complete supported HR tasks directly from Teams.
- Applaud in Microsoft Teams
- Install Applaud from the Microsoft Teams App Store
- Connection management and ownership in Teams
- User identity and account linking in Teams
- Configure a custom Microsoft Teams app
Microsoft Outlook
Use Microsoft Outlook to support employees through email. Employees can ask HR questions, search knowledge, and complete supported HR tasks by emailing a shared mailbox connected to Applaud.
- Applaud in Microsoft Outlook
- What employees can do with the Outlook channel
- Prepare Microsoft Entra for the Outlook channel
- Grant Microsoft administrator consent for the Outlook channel
- Create a shared mailbox for the Outlook channel
- Connect shared mailboxes to the Outlook channel
How channels work
All channels connect to the same Applaud environment. This means employees receive consistent answers and experiences regardless of where they interact with Applaud.
Employees can:
- Ask HR questions using natural language.
- Search your knowledge base.
- Complete supported HR tasks.
- Submit forms and requests.
- Start or continue guided journeys.
- Create or update cases when needed.
Before you begin
Each channel has its own setup requirements and configuration steps. Before enabling a channel, review its prerequisites and installation guidance to ensure your environment is ready.