Obtaining a network (HTTP) trace

Applaud Support may request a network trace to collect HTTP traffic sent from a users' desktop browser to the server.

To generate a network trace, you will need a modern browser, such as Chrome, Firefox or Internet Explorer 11+.

Chrome

To obtain a network (HTTP) trace in Chrome:

1. Open Internet Explorer and go to the Applaud page just before where the issue is occurring
2. From the Chrome menu bar select View: Developer: Developer Tools
3. Select the Network tab in the panel that opens (this typically opens at the bottom of the screen)
4. Look for a round Record button in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording
5. Check the box next to the Preserve log
6. Click the Clear button to clear out any existing logs from the Network tab
7. Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
8. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer
9. Upload your HAR file to your service request so that we can analyze it

Internet Explorer

To obtain a network trace in Internet Explorer:

1. Confirm you have Internet Explorer version 11 or above
2. Open Internet Explorer and go to the Applaud page just before where the issue is occurring
3. Press F12, or go to Tools: F12 Developer Tools
4. In the console that pops up, choose Network
5. Press the Record button in the network console to start tracking network activity
6. Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
7. On the Network tab, press the Stop button
8. Press Save and export the network trace to an XML file
9. Upload the XML file to your service request so that we can analyze it

Firefox

To obtain a network trace in Firefox:

1. Open Firefox and go to the Applaud page just before where the issue is occurring
2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer: Network
3. The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab
4. The recording will autostart once you start performing actions in the browser
5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column and click on Save all as Har.
6. Save the HAR file somewhere convenient
7. Upload your HAR file to your service request so that we can analyze it