Applaud Support may request a network trace to collect HTTP traffic sent from a users' desktop browser to the server.
To generate a network trace, you will need a modern browser, such as Chrome, Firefox or Internet Explorer 11+.
Chrome
To obtain a network (HTTP) trace in Chrome:
- Open Internet Explorer and go to the Applaud page just before where the issue is occurring
- From the Chrome menu bar select View: Developer: Developer Tools
- Select the Network tab in the panel that opens (this typically opens at the bottom of the screen)
- Look for a round Record button in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording
- Check the box next to the Preserve log
- Click the Clear button to clear out any existing logs from the Network tab
- Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
- Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer
- Upload your HAR file to your service request so that we can analyze it
Internet Explorer
To obtain a network trace in Internet Explorer:
- Confirm you have Internet Explorer version 11 or above
- Open Internet Explorer and go to the Applaud page just before where the issue is occurring
- Press F12, or go to Tools: F12 Developer Tools
- In the console that pops up, choose Network
- Press the Record button in the network console to start tracking network activity
- Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
- On the Network tab, press the Stop button
- Press Save and export the network trace to an XML file
- Upload the XML file to your service request so that we can analyze it
Firefox
To obtain a network trace in Firefox:
- Open Firefox and go to the Applaud page just before where the issue is occurring
- Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer: Network
- The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab
- The recording will autostart once you start performing actions in the browser
- Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column and click on Save all as Har.
- Save the HAR file somewhere convenient
- Upload your HAR file to your service request so that we can analyze it