Connect SharePoint sites

Connect SharePoint sites to the SharePoint knowledge connector to synchronize their content with your Applaud knowledge base.

Before you begin

Make sure that:

• You have Tenant Administrator permissions in Applaud.
• The SharePoint knowledge connector is enabled.
• You've completed the Microsoft authentication setup.
• Your Microsoft 365 account has access to the SharePoint sites you want to connect.
• Your subscription has available site capacity.

For more information, see Configure a SharePoint connection.

Connect SharePoint sites

1. From Applaud admin, select Knowledge integration.
2. Under Knowledge connectors, select SharePoint.
3. Select Add sites.
4. Search for a SharePoint site by name, or paste a SharePoint site URL.
5. Select one or more sites to connect.
6. Review the site counter to confirm your selection is within your subscription limit.
7. Select Save.

Applaud adds the selected sites and starts an initial synchronization in the background.

Verify the connection

After you save your changes:

• The selected sites appear on the SharePoint connector page.
• Each site displays its current synchronization status.
• After the initial synchronization completes, the site status changes to Active.
• You can select a connected site to open it in SharePoint.

Next steps

After you connect your SharePoint sites, you can:

• Monitor synchronization status.
• Manage connected SharePoint sites.
• Review synchronized content in your knowledge base.