Before you connect SharePoint sites to Applaud, you must create a Microsoft Entra application and grant the permissions required to access your SharePoint content.
The Microsoft Entra application allows Applaud to authenticate with your Microsoft 365 environment and securely access the SharePoint sites you choose to synchronize.
Before you begin
Ensure you have:
- An Applaud tenant with the SharePoint knowledge connector enabled. If the connector isn't available, contact Applaud Support.
- Tenant Administrator or Experience Designer permissions in Applaud.
- Access to the Microsoft Entra tenant that hosts your SharePoint sites.
- A Microsoft Entra administrator account with permission to register applications and grant administrator consent, such as a Global Administrator or Privileged Role Administrator.
Step1: Register a Microsoft Entra application
- Sign in to the Azure portal.
- Open Microsoft Entra ID.
- Select App registrations > New registration.
- Complete the registration details:
- Name: Enter a descriptive name, such as Applaud SharePoint Connector, for example.
- Supported account types: Select the option that matches your organization's requirements.
- Redirect URL: Select the appropriate platform and enter the callback URL. You can add or update redirect URLs later if needed.
- Select Register.
Microsoft creates the application and opens its Overview page.
- Record the following values from the Overview page. You'll need them when you configure the SharePoint connection in Applaud.
- Application (client) ID
- Directory (tenant) ID
- Object ID
Step 2: Configure authentication settings
- Open the app registration.
- Select Authentication.
- Add any required redirect URIs.
- Configure sign-out URLs, authentication settings, and security options required by your organization.
Note: The sites initially show a syncing or pending status. They become active after content has been retrieved and indexed.
Step 3: Create a client secret
- Select Certificates & secrets.
- Select New client secret.
- Enter a description.
- Choose an expiration period.
- Select Add.
- Copy the client secret value and store it securely.
Important: Microsoft displays the client secret value only once. If you lose it, you'll need to create a new client secret.
Step 4: Grant API permissions
- Select API permissions.
- Select Add a permission.
- Choose Microsoft Graph or SharePoint, depending on your deployment.
- Choose the required permission type:
- Application permissions for app-only access.
- Delegated permissions for user-based access.
- Add the permissions required for your deployment.
- Select Grant admin consent for your organization.
- Verify that each required permission shows a status of Granted.
Next steps
After you complete Microsoft authentication, you can:
- Configure the SharePoint connection in Applaud.
- Connect your SharePoint sites.
- Start your first content sync.
Troubleshooting
| Problem | Try this |
| You can't create an app registration | Verify that your Microsoft account has permission to register applications. If necessary, contact your Microsoft Entra administrator. |
| You can't grant administrator consent | Only authorized Microsoft Entra administrators can grant organization-wide consent. Ask a Global Administrator or Privileged Role Administrator to complete this step. |
| You lost the client secret | Microsoft doesn't allow you to view a client secret after it's created. Create a new client secret, then update the SharePoint connection in Applaud with the new value. |
| You receive an AADSTS error | Record the complete error code and correlation ID, then review:
If the issue persists, contact your Microsoft Entra administrator. |