Release 18 introduces advanced AI orchestration with the Agentic AI Assistant, automating multi-step HR processes and acting across systems.
Enhanced analytics provide insights into AI performance, engagement, and knowledge effectiveness.
Applaud is now integrated into Microsoft Teams for seamless HR support with easy deployment, intuitive interactions, and comprehensive conversation visibility.
If you witnessed the entirety of Stranger Things, you’ll know the story never moved in a straight line. Each season raised the stakes and expanded the world you thought you knew everything about.
That’s the spirit behind Release 18: We’ve leveled up the innovation.
With powerful AI orchestration, deeper analytics, and an omni-channel approach that brings HR support into the flow of work, Phoenix gets work done. Let’s take a closer look:
Agentic AI Assistant
Self-service AI handles everyday questions. Agentic AI Assistant is built for complex requests, taking action without you needing to ask:
- Automate multi-step HR processes: manage scenarios like promotions, compensation changes, flexible working requests, booking leave, and more.
- Act across systems: gather data, trigger integrations, route approvals, and progress requests automatically.
- Flexible by design: add the AI widget as a configurable block with varying layout choices.
Enhanced analytics
Get clear visibility into how employees engage with AI assistance, knowledge, and services, so teams can spot gaps and measure efficiency and value:
- AI agent performance: Track conversations, messages, helpfulness, and tier zero deflection.
- Engagement patterns: Understand interactions across channels and topics, including active users, adoption, and inquiry trends.
- Knowledge effectiveness: Identify top-performing topics and gaps using metrics like knowledge deflections and poor results.
Applaud in Microsoft Teams
Bring agentic HR support into the flow of work with an enhanced Applaud experience, now available in the Teams app store.
- Simple deployment: Install directly from the Teams app store, with zero-touch access where employee emails match.
- Clear, responsive conversations: Configurable disclaimers, loading indicators, and real-time activity updates keep employees informed.
- Intuitive interactions: Upload documents for AI-powered responses, react with emojis, view sources, and receive answers in your language.
- End-to-end visibility: View all Teams conversations in Applaud, including channel context and deleted message tracking.