Introducing Applaud’s latest release, R15: Garrick, named after the renowned West End theatre in London—and just as grand.
With powerful new features designed to enhance experiences across the board, including a best-in-class HR case management tool, new ways to launch AI Assistants, and more.
You can find details about our new technical features and helpful links in our All Enhancements article.
But first, here’s a sneak peek at some of the exciting highlights we’ve been working hard on:
HR Case Management
Applaud’s AI-powered HR Case Management system streamlines complex employee requests to foster trust and transparency with the HR team and wider organization. Cases are automatically assigned, prioritized by sentiment, and tracked in real-time.
- Employees can easily follow case progress and add messages anytime.
- Case agents get clear dashboards with AI-generated case summaries and conversation histories
- Case managers can track trends, balance workloads, and ensure SLAs are met for smoother experiences
- Case administrators can refine case categories, adjust service level agreements, and grant user access—all from one place
Custom AskHR Microsoft Teams Application
Employees can now chat directly with the Applaud AI Assistant in Microsoft Teams—getting instant, personalized answers without switching apps. They can stay focused, get support faster, and keep work flowing.
Launch chat in new ways
Boost adoption of your AI Assistants with fast, intuitive ways to launch chat when and where employees need it most.
Configure Assistants to open from primary actions on list items, call-to-action blocks, and page action buttons—delivering instant support without disrupting the flow of work.
Assign or revoke roles on user groups
Easily assign or revoke roles for entire user groups with ease. Manage access and permissions at scale, saving time and ensuring the right people have the right access—instantly.
Whether updating roles or maintaining security, admins stay in control with effortless, organization-wide role management.
Add User Groups to Custom Templates
You can now add your user groups into custom templates, making migration between Applaud tenants even easier. Just install your template, and your user groups will be ready to go.