Use content settings to manage how your articles appear in the knowledge base — when they become visible, who can access them, and how they’re organised. These settings help you keep your content clean, up to date, and tailored to the right audience at the right time.
This helps improve user experience, reduce noise, and support effective lifecycle management.
Not all settings are editable. You can usually change the Category, Visibility start date, Expiration date, Audience criteria, Attachments, and Manager-exclusive content.
| Article ID | Each article is assigned a unique identifier. This helps you organize, search, and manage content efficiently. It’s especially useful for version control and auditing. |
| Category | Categories group articles into sections based on topics or themes. This makes it easier for users to navigate the knowledge base and find what they need. |
| Editing status | Shows the article’s current stage in the review process, for example, Draft, Returned for Edits, or Approved. It helps track progress and content readiness. |
| Publication status | Controls whether the article is visible to employees. Use Published or Unpublished to manage visibility. |
| Visibility start date | Sets the date when the article becomes visible. Helpful in planning launches or showing information only when needed. |
| Expiration date | Sets the date the article will become unavailable. This helps manage outdated content and prompts reviews before it expires. |
| Featured image |
Upload an image to highlight the article in the journeys visually. This helps it stand out to users. |
| Use criteria to limit this content to a particular audience | Restrict who can view the article by applying user criteria. Once enabled, more targeting options appear. |
| Countries | Restrict visibility by country. If left blank, the article remains globally visible. |
| Manager-exclusive content |
Limits visibility to users with a managerial role. |
| Attachments | Add supporting files, such as PDFs, to provide extra information or resources. |