Managing knowledge content is more than just writing and publishing articles; it’s about creating trusted, accurate content that stays relevant over time. The Knowledge Management area in Applaud supports this by giving you tools to create, review, refine, and maintain high-quality articles your employees can rely on.
Why it matters
Effective knowledge management:
- Helps employees find accurate answers quickly.
- Reduces repeat questions and support cases.
- Builds trust in your content and systems.
- Keeps knowledge aligned with your latest processes and policies.
It’s not a one-time job. Managing knowledge means checking in regularly to update, revise, and improve articles as things change.
Drafting articles
You can write your articles manually or use AI to generate a first draft. Whichever method you choose, your subject knowledge is essential. AI can help with structure and language suggestions, but always review the content for accuracy, tone, and completeness before submitting.
Even when using AI, apply your judgment. Ensure the article reflects your organisation’s standards and your intended message.
Submitting for review
Before you submit an article for approval:
- Ensure the content is accurate, complete, and clearly written.
- Use AI suggestions where helpful, but prioritize human judgment.
- Review the article against internal guidelines for formatting, tone, and structure.
The review process is designed to improve clarity and quality while ensuring articles are ready for publication.
Reviewing and resubmitting
If your article is returned for edits:
- Review the comments carefully and address each point.
- Clarify any vague sections or missing information.
- Reorganize the content for better flow, if needed.
- Resubmit the article once updates are complete.
This process strengthens the content and helps maintain consistency across the knowledge base.
AI + human insight = better content
AI can support content creation by suggesting improvements and helping you write more efficiently, but human oversight ensures the article is accurate, trustworthy, and tailored to your audience. The strongest knowledge comes from combining both.