Chatbot action dialog box – Applaud Support

Use this dialog box to add and configure a chatbot action.

Use this chat action to send a message to the user's chat window. You can use the Token to add dynamic fields. For example:

Appears to the user as: "Hello John Smith!"

Ask a question

Use this chat action to ask a question and capture responses. You can also, configure quick replies, where the user selects one of the preconfigured responses.

Add if/then branch

Use this chat action to branch logic based on a condition.

Retrieve information

Use this chat action to retrieve information to use in another chat action.

Set property

Use this chat action to set the value of a selected model's property, either based on another property or a specific value.

Create model instance

Use this chat action to populate a model's property with a calculated value from another property or with an exact value.

Send a message

Message	Type the message you want to appear at this point in the chatflow.
Token	Use this button to open the expression builder and select dynamic content.
Skip this message when this bot was handed off by another	If your bot hands-off to this bot and don't need the first message, you can select this option to hide the first message.

Ask a question

Label	A short label for your chatbot action, for example, "Ask for email."
Question Message	The question that you want to ask the user. You can use the expression builder to add dynamic content to your question.
Token	Opens the expression builder so you can insert dynamic content.
Expected response type	The type of response you want the user to select: Free text - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens. Number - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens. Boolean - Adds three if/then branches to your chat flow where you can configure what happens. Date - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens. It also shows the user a date picker.
Quick replies	What you want to appear to your users or a list of replies. Applaud creates an if/then branch for each quick reply you type in or select: Free text - You can type in multiple free-text responses as you want. Remember, you need to configure what you want to happen for each after the user selects one. Number - You can type in multiple number responses as you want. You need to configure each response you enter in your chatflow. Boolean - When you select Boolean from the Expected response type option, Applaud hides the Quick replies option. Date - You can select an option from the list. Your user can also use a date picker when you select this option. Yesterday Today Tomorrow In 3 days In 5 days In 1 week In 1 month In 1 year
Disable free-text replies	Removes the free text feature and makes the user select a pre-configured reply.
Add child actions to	Choose which if/then branch to add this chat action's child actions to.

Add if/then branch

Conditions

Property	The model schema property.
Criteria	A list of possible conditions to be met.
Value	The value that you want the condition of the property to meet.
Add child actions to	Two options are available: True - Adds child actions if the property value meets the conditions stipulated. False - Adds child actions if the property value doesn't meet the conditions stipulated.

Retrieve information

Retrieve from model	The list of available models in your Applaud tenant.
Label	A meaningful label that helps you refer to this in later workflow actions,

Conditions

Select the property and the conditions that you want the property to meet.

Property	The model's property.
Criteria	A list of possible conditions to be met.
Value	The value that you want the condition of the property to meet.

Sort

The result of your conditions is retrieved in a single instance. If more than one instance is returned, one is picked randomly unless you specify a sort order here.

Property	The property to sort by.
Direction	The order that you want to sort by.

Set property

Target instance	The model schema, which contains the property that you want to set the value for automatically.
Target Property	The property within the model schema that you want to set the value for automatically.
Base the value on	Indicates what you want to base the value of the property on. You can either base the value on another property or set the value to be the same each time.
New Property value	Based on your previous selection, you can either type in a value or select a value to be entered here by selecting the Token button.
Token	The list of available properties that you can select.

Create model instance

Model	A list of the available models within your Applaud tenant.
Label	This populates with the model name automatically, but you can amend this to what you want.
Property	The list of properties available in the model.
Base the value on	The options to base the value on: A value from another property - You can populate the Value field. Selected by default. A static value - You can type your value in the Static value.
Value	Selected by default. Select Token to add an expression.
Static value	A text box appears after you select the A static value from the Base the value on options. The exact value you want the property to be.

Tasks you can perform here:

Add a new chatbot

See more:

About chatbots

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