This article describes the admin capabilities available for managing Applaud in Microsoft Teams, including configuration, monitoring, and conversation disclaimers.
Configure the assistant
Admins manage the assistant through the Applaud admin portal.
They can configure:
- Role assignments and permissions
- Knowledge sources used to generate responses
- Workflow configuration
- Integrations with enterprise systems
These settings control how the assistant appears and behaves for users.
Manage access and permissions
Admins control which users can access specific knowledge and features.
The system enforces access based on:
- User roles
- Organizational permissions
- Geographic restrictions
This ensures users only see information they are authorized to access.
Configure conversation disclaimers
Admins can configure a conversation disclaimer that appears at the start of each new conversation.
Organizations use disclaimers to provide important guidance, such as:
- Acceptable use policies
- Data handling and privacy notices
- HR policy reminders
The disclaimer helps set expectations for how users should interact with the assistant.
Monitor conversations and usage
Admins can monitor assistant activity through the Applaud administration portal.
They can:
- Review conversation activity
- Identify messages sent and received in Microsoft Teams
- Monitor usage patterns
If a user deletes a message in Teams, the system marks the message as deleted while preserving the overall conversation context.
Manage integrations
Admins can configure and maintain integrations with enterprise systems.
These integrations allow the assistant to:
- Retrieve data from external systems
- Trigger workflows and actions
- Provide real-time updates to users
Support security and compliance
Admins help maintain secure and compliant operation by configuring:
- Role-based access controls
- Knowledge source permissions
- Integration settings
- Safeguards for sensitive data
These controls help protect user data and ensure appropriate system use.