This article describes how users can interact with Applaud in Microsoft Teams to access information, complete tasks, and work with content.
Overview
The assistant supports both knowledge assistance and task execution. Users can ask questions, complete HR tasks, and interact with enterprise systems within a single conversation.
Ask questions and access knowledge
Users can ask questions in natural language about topics such as:
- HR policies
- Leave and absence
- Employee benefits
- HR processes
- Organizational guidance
The assistant:
- Uses organization-approved knowledge sources
- Filters content based on user role and location
- Formats responses for readability
- May include links to source content
View sources
Responses may include a Show sources option.
Users can:
- View supporting documents
- Open source content
- Verify information
Complete tasks and workflows
The assistant can perform task-based actions.
Depending on configuration, users can:
- Start workflows
- Continue workflows
- Cancel requests
- Submit HR requests (such as leave requests or forms)
- Trigger integrations with enterprise systems
Have conversations
The assistant supports multi-turn conversations.
Conversation features
- Persistent chat history
- Context-aware responses
- Auto-generated conversation titles
- Suggested prompts for new conversations
Users can start a new conversation at any time.
File attachments and document analysis
Users can attach files directly to messages within the conversation.
The assistant can:
- Upload documents or images
- List attached files
- Read file contents
- Search within files to support responses or workflows
The assistant can analyze uploaded documents and extract relevant information.
File security controls
The system helps protect users and data by:
- Scanning files for threats
- Restricting file types and sizes
- Warning about sensitive data
Provide feedback
Users can provide feedback to help improve assistant responses.
Users can submit feedback through:
- Thumbs up or thumbs down controls
- Emoji reactions within Microsoft Teams
- Optional written comments
The assistant can interpret supported emoji reactions, including animated Teams reactions, as feedback signals.
Use multiple languages
The assistant supports multiple languages and can:
- Respond in the user’s language
- Adapt to the language used in the conversation
- Align with Microsoft Teams language settings
- Support right-to-left languages
Understand system activity
When performing actions, the assistant displays indicators to show progress.
These may include:
- Loading or processing indicators
- Activity messages
- Workflow progress updates