Create a connection between Applaud and your Workday tenant so you can discover Workday operations and create tools for AI assistants and workflows.
You can create a REST & GraphQL connection, a SOAP connection, or both. The connection you need depends on the Workday capabilities you want to use.
Before you begin
Make sure you have:
- Tenant Admin or Experience Designer access in Applaud.
- The required Workday credentials.
- Access to the Workday tenant you want to connect.
- A clear idea of whether you need a REST & GraphQL connection, a SOAP connection, or both.
Choose a connection type
| Connection | Use it for |
| REST & GraphQL (OAuth 2.0) | Modern Workday REST APIs and GraphQL capabilities where available. |
| SOAP (WS-Security) | Packaged Workday services such as Human Resources, Absence Management, Staffing, and Recruiting. |
You can create separate connections for REST & GraphQL and SOAP if you need both.
Prepare your Workday credentials
Prepare the credentials for the connection type you want to use.
REST & GraphQL
You need:
- Base URL
- Tenant
- Client ID
- Client secret
- Refresh token
These credentials come from an API Client for Integrations in Workday.
SOAP
You need:
- Base URL
- Tenant
- Integration user
- Integration password
The integration user is a Workday Integration System User (ISU) with the permissions required for the services and actions you want to use.
Create the connection
- Open Agent Tools.
- Select Add Tool.
- Select New connection.
- Search for Workday and select it.
- Choose the connection type:
- REST & GraphQL (OAuth 2.0)
- SOAP (WS-Security)
- Enter a Connection name.
- Enter the connection details and credentials for the selected connection type.
- Select Test connection.
- When the test succeeds, select Add connection.
You can create more than one Workday connection if you need different connection types or environments.
If the connection test fails
Check the following:
| Check | What to look for |
| Workday URL and tenant | Make sure you're connecting to the correct Workday environment and tenant. |
| Credentials | Check that the credentials are correct and haven't expired or been locked. |
| Workday permissions | Make sure the account has access to the Workday services or APIs you want to use. |
| Connection type | Make sure you've selected the connection type that supports the capabilities you need. |
A successful connection test confirms that Applaud can connect to your Workday tenant. You still need to create and activate Workday tools before an assistant or workflow can use them.
What happens next?
After you create the connection, you can use it to create Workday tools:
- Discover - Find the Workday operation you need.
- Refine - Configure the operation as a tool.
- Test - Check that the tool works as expected.
- Activate - Make the tool available for use.
- Attach - Add the tool to an agent or workflow.