REST troubleshooting steps: This should be diagnosing mobile application connectivity
- Make sure that your DBA performed these steps in your instance where you are facing this issue. Help & Troubleshooting - Can you tell me more about the REST servlet we need to deploy?
Note: For multi-node instance
Non-shared: Make sure you performed all the steps in non-shared node as well
Shared: Make sure you ran autoconfig as part of post steps during installation - After performing above steps also you are encountering issue with mobile access, try to access the below URL’s from Mobile Browser and see what output you are getting
http(s)://hostname.domain:port/OA_HTML/applaud/api/
If above URL returns output then, try to access
http(s)://hostname.domain:port/OA_HTML/applaud/api/startup
If you are also able to access the above URL
Then please provide us the network log from the desktop
How to generate a network trace - If you find any difficulty in accessing the above step, please make sure you performed step 1 in all the nodes.
- If your instance is SSL enabled, make sure TLS_1.2 is supported. You can check that by running the command
openssl s_client -connect ebshost.dimain:<webssl_port> -tls1_2
Note: If you have deployed your SSL certificate directly on to EBS 12.1+ instance without a proxy then TSL1.2 is not supported as per Oracle. - If URL firewall is configured, then make sure to include access for applaud extensions in url_fw.conf file.
OA_HTML/a/*
OA_HTML/applaud/api/*
OA_HTML/xxas/*
OA_MEDIA/xxas/*