Introduction
Applaud is an HR Service Delivery platform that uses AI to reduce HR workload. It resolves requests, completes routine HR operations, and provides exceptional service for employees and managers.
It uses an agentic AI assistant to:
- Retrieve information
- Perform tasks
- Coordinate actions across systems
Key features
Agentic AI assistant
The primary interaction feature of the platform. The assistant resolves requests directly within the conversation when possible.
The assistant:
- Interprets user requests using natural language
- Retrieves information from connected systems
- Executes tasks such as updating records or triggering workflows
- Coordinates multiple systems through multi-agent orchestration
Knowledge management
A centralized hub for organizational policies and documentation. The AI assistant uses this knowledge to generate accurate, context-aware answers.
The platform:
- Stores and manages HR knowledge in one location
- Integrates external sources such as SharePoint or internal systems
- Provides governed content for AI-generated responses
Case management
A structured system for handling requests that require human intervention. HR teams use case management to resolve complex or sensitive issues.
The platform:
- Creates cases automatically when self-service does not resolve an issue
- Includes conversation history and AI-generated summaries
- Supports prioritization, routing, and SLA tracking
Journeys
Structured workflows that guide users through multi-step processes. Common use cases include onboarding, offboarding, and performance processes.
Journeys:
- Break processes into defined stages and tasks
- Assign actions across systems and teams
- Provide progress tracking and visibility
Employee portal
The central interface for accessing HR services. Users interact with the platform through the portal rather than accessing backend systems directly.
The portal:
- Provides a single entry point across web and mobile
- Displays personalized content based on user role and data
- Aggregates services from multiple systems into one experience
Creator platform
A no-code configuration feature for customizing the platform. This allows teams to adapt the platform without custom development.
Organizations use the Creator Platform to:
- Build pages, forms, and workflows
- Define access controls and governance
- Create new services and experiences
The Applaud ecosystem
Applaud connects all features into a single experience.
For example:
- A user asks a question in the chat.
- The AI assistant retrieves knowledge and determines the required action.
- The assistant updates a system or starts a workflow.
- If needed, the platform creates a case for HR.
- The user receives a single response with the outcome.
This flow allows users to move from question to resolution without switching systems.