The Knowledge Management analytics dashboard enables HR teams to track how employees interact with HR content. By monitoring views, likes, dislikes, and sentiment, managers can assess the effectiveness of their knowledge base and pinpoint areas where improvements are needed. These insights reduce repetitive questions, improve employee self-service, and enhance the quality of content.
Key metrics
| Total users | Views | Sentiment | Feedback |
|---|---|---|---|
| The number of unique employees who accessed HR content during the selected period. Helps measure overall engagement and adoption of your knowledge base. | The number of page views across HR articles, FAQs, and other content items. Identifies the most popular and relevant content for employees. | The average sentiment score from employee feedback on content. Shows whether employees find HR content helpful, clear, and trustworthy. | The number of positive (likes) and negative (dislikes) ratings employees gave. Highlights which resources employees value and which may need updating or rewriting. |
Insight blocks
- Most effective topics – Content that receives the most positive feedback and is considered the most useful.
- Least effective topics – Content that receives the most negative feedback or is flagged as unhelpful.
- Most viewed – The pages employees visit most often, helping you understand where employees focus their attention.
Best practices
- Filter and sort data – Use filters by category or content owner to drill into specific areas, such as policies or onboarding content.
- Act on feedback – Review sentiment and feedback regularly to update or rewrite HR content flagged as unclear or unhelpful.
- Track trends over time – Monitor views and sentiment to understand how engagement shifts after updates or major HR changes.