The Knowledge dashboard gives Knowledge Managers a comprehensive view of the knowledge base's structure, engagement, and ownership. Use it to monitor content performance, check alignment with organisational goals, and identify areas for improvement. Understanding how content is distributed and used allows you to make informed decisions to enhance the knowledge base, close gaps, and maintain balance across topics and regions. This high-level perspective helps you optimise your knowledge strategy and ensure it meets the organization's needs.
| Dashboard section | What it shows | How to use it |
|---|---|---|
| Count by category | A bar chart showing the number of articles per category. | You can spot topic gaps or imbalances and decide where more content is needed. |
| Count by country | A pie chart showing article count by country. | Ensure regional coverage and balance across geographies. |
| Manager-exclusive content | A pie chart showing the ratio of manager-only content to public articles. | Review whether visibility restrictions are appropriate based on the audience. |
| Most viewed | A bar chart showing your most-viewed articles. | Prioritise updates and consider creating related content based on what users engage most. |
| Count by Owner | A bar chart showing the number of articles created or managed by each content owner. | Assess workload distribution and identify contributors who may need support or recognition. |