AI-powered assistants offer many benefits, providing employees with instant access to information and support. But when should you use AI assistants, and when should you talk to a human HR representative
Here, we explore times where using the HR AI assistant might be more efficient:
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- FAQs and routine inquiries: The AI assistant provides quick and convenient assistance with FAQs and routine tasks such as checking vacation balances, updating personal information, or accessing company policies.
- 24/7 Availability: Human HR representatives tend to stick to regular business hours, while the AI assistant operates around the clock. This means employees working in different time zones or facing urgent issues outside normal office hours can get the help they need.
- Consistency: The AI assistant delivers information consistently, reducing the chance of mistakes or differences that can happen when different people handle the same questions.
- Self-service: You might prefer to find the answer yourself without human interaction, and the AI assistant provides the perfect opportunity.
Here, we explore times when it might be best to speak to a human HR representative:
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- Sensitive or personal matters: Sometimes, when it comes to things like your health, family emergencies, or other personal things, you might need someone who really understands. That's when it's good to talk to a person who can listen and give you the support and help you need.
- Confidential complaints or grievances: If you ever have a serious problem at work, like needing to complain about something or report someone doing something wrong, it's important to talk to a real person from HR. They'll keep it private and work hard to figure out what happened and fix things.
- Legal and compliance concerns: If you ever encounter a serious work situation involving discrimination, harassment, or breaking company rules, it's best to talk to someone from HR who knows what they're doing. HR has extensive training in handling these kinds of situations to ensure that everything is fair and legal for everyone.
- Career development and counseling: If you want help with moving up the career ladder, getting better at your job, or improving your performance, it's a good idea to chat with someone from HR. They can give you advice tailored to you and help you figure out what you need to do to reach your goals.
- Interpersonal conflicts and mediation: When there's a problem between people at work, it takes someone with good people skills and understanding to fix it. HR representatives are the best option for conflict resolution and ensuring everyone gets along, making the workplace a better, happier place.
- Policy interpretation and exception handling: While the AI assistant is great at providing standard policy information, it can sometimes be difficult to understand or may require exceptions or flexibility. That's when it's good to talk to a real person from HR. They can interpret and customize solutions to fit the situation.
- Complex benefit or compensation inquiries: If you need clarification about things like your benefits, how you get paid, or planning for retirement, it's okay to ask someone from HR. They can explain everything clearly, listen to your worries, and help you figure out what works best for you.
- Feedback and performance reviews: Receiving feedback and performance evaluations are essential for your growth and development. HR representatives are vital for conducting these reviews and giving you advice on how to improve and plan your career in a way that helps you and the company.
- Crisis management and emergency response: During crisis situations such as natural disasters, security threats, or public health emergencies, human HR representatives coordinate emergency response efforts, ensure employee safety, provide timely communication, and ensure everyone gets the support they need.
- Employee advocacy and representation: If you ever feel like you're being mistreated or left out, it's important to know that HR is there to help you. They'll make sure your concerns are listened to and that you're treated fairly, standing up for your rights and making sure you're heard.