AI assistants are helpful tools for communication, accessing information, and increasing productivity. But just as we expect people to be professional and respectful, the same standards apply when talking to AI assistants. Understanding what language, topics, or questions are off-limits is crucial to making the most of your interactions.
Guidelines for proper interaction:
- Stick to work topics: Focus on work-related matters like HR policies, company procedures, or departmental info. Avoid delving into personal or sensitive topics unrelated to work.
- Be respectful: Treat the AI assistant with the same respect you would a human coworker. Avoid being sarcastic, hostile, or aggressive in your tone.
- Keep it confidential: Don't share confidential information with the AI assistant. Respect data privacy and security policies by avoiding sharing sensitive information that could harm the company or its employees.
- Follow company policies: Stick to company policies and guidelines while chatting with the AI assistant. Avoid asking questions or seeking info that breaches company rules, regulations, or legal obligations.
- Offer constructive feedback: If you encounter any issues with the AI assistant, provide helpful feedback to help shape its improvement.
Read our Providing effective feedback article for further guidance.
Prohibited language, topics, and queries:
- No harassment or discrimination: Any language, topics, or questions involving harassment, discrimination, or bias based on protected characteristics like race, gender, religion, etc., are strictly forbidden.
- Avoid inappropriate content: Avoid discussing or asking for explicit, offensive, or unsuitable content for the workplace, including topics like violence, pornography, hate speech, or illegal activities.
- No personal attacks: Don't engage in personal attacks, insults, or defamation against individuals or groups, whether inside or outside the organization.
- Don't misuse information: Don't exploit the AI assistant to gather information for malicious purposes or to breach company policies, ethical standards, or the law.
Reporting concerns or issues:
If you come across language, topics, or questions that violate these guidelines or have concerns about the AI assistant's behavior, report them to your HR team immediately.
When you report, provide as much information about the issue as you can, including the nature of the problem, specific language or queries involved, and any relevant context. Your feedback helps address issues quickly to maintain a respectful environment for all users.