Use the Add delay action to pause a workflow for a specific amount of time before triggering the next step. This helps you schedule actions based on real-world timing, such as probation periods, follow-ups, or staged communications.
When to use
Add a delay when you want to:
- Wait a set number of days or hours after an event before continuing the workflow.
- Space out communications or tasks to avoid overwhelming users.
- Align workflow actions with business rules or HR milestones.
Example
After a new employee completes their three-month probation period, you might:
- Send them a "Congratulations" notification.
- Create a task asking them to submit probation feedback.
By adding a delay of 90 days after their start date, you ensure these actions happen at the right time—without requiring manual tracking.