Use Global analytics to review Applaud adoption, engagement, and platform-level performance over time.
If you need to investigate knowledge content, case management performance, or AI agent effectiveness in more detail, use Knowledge analytics, HR Case management analytics, or Agent analytics.
Before you begin
You need:
- Access to Analytics.
- An administrator role that can open the Analytics Dashboard.
Open Global analytics
- From Applaud admin, select Analytics Dashboard.
- Select Global analytics.
The filter bar at the top of the page lets you filter results by:
- Period
- Role
- Channel
- Geography, where available
- Custom user properties configured for analytics.
Charts update when you change a filter.
Review global analytics
Use Global analytics to:
- Monitor active users and adoption.
- Review high-level resolution and helpfulness outcomes.
- Track performance trends over time.
- Identify topics that generate demand.
- Decide whether to investigate further in Knowledge analytics, HR Case management analytics, or Agent analytics.