Connect SAP SuccessFactors to Applaud so you can create tools that access live SuccessFactors data.
You create the connection once and can then use it for multiple SuccessFactors tools.
Before you begin
Make sure you have:
- Tenant Admin or Experience Designer access in Applaud.
- The required SuccessFactors connection details from your SuccessFactors administrator or IT team.
- An OAuth client registered in SuccessFactors.
- The certificate and private key that match the OAuth client.
You need the following SuccessFactors details:
| Detail | Description |
| API server URL | The HTTPS API host for your SuccessFactors data center. |
| Company ID | Your SuccessFactors company or tenant ID. |
| API user ID | A dedicated technical user that the connection will act as. Prefer a user limited to the data and actions you intend to expose. |
| API key/client ID | The API key from the OAuth client registered in SuccessFactors. |
| SAML signing private key | The private key for the X.509 certificate associated with the OAuth client. Treat this as a secret. |
| Token URL | Optional. Leave this blank to use the default {API server URL}/oauth/token. |
Create the connection
Step 1: Open new connections
- Open Agent Tools.
- Select Add Tool.
- Select New connection.
Step 2: Find and select SAP SuccessFactors
- From Choose Connector, search for SuccessFactors.
- Select SAP SuccessFactors.
Step 3: Enter the connection details
- Edit or enter a descriptive Connection name, such as SuccessFactors production.
- Enter the required connection details.
| Field | What to enter |
| API server URL | Your HTTPS SuccessFactors API host. |
| Company ID | Your SuccessFactors company or tenant ID. |
| API user ID | The dedicated API user. |
| API key/client ID | The API key from your OAuth client. |
| SAML signing private key | The private key that matches your SuccessFactors certificate. |
| Token URL | Leave blank unless you need to use a non-default token URL. |
Step 4: Test the connection
Before saving the connection:
- Select Test connection.
- Wait for Connection successful.
- Select Add connection.
A successful test confirms that Applaud can authenticate and connect to SuccessFactors. It does not make SuccessFactors capabilities available to an assistant yet. You must create, activate, and attach tools before people can use them.
If the connection test fails
Check the following:
- Confirm the API server URL, Company ID, API user ID, client ID, and private key.
- Confirm that the OAuth client and certificate are active in SuccessFactors.
- Confirm that the API user has permission to access the OData API.
If the connection details are correct but the test still fails, contact your SuccessFactors administrator or IT team.
Next steps
After you create the connection, you can discover the operations available in your SuccessFactors tenant and turn them into tools.