View the shared mailboxes connected to the Outlook channel, remove mailboxes you no longer need, and monitor your available mailbox connections.
If you're connecting a mailbox for the first time, see Connect shared mailboxes to the Outlook channel.
Before you begin
Make sure that:
- The Outlook channel is connected to Microsoft 365.
- You're signed in to Applaud with one of the following roles:
- Tenant admin
- Product admin
- Experience designer
- At least one shared mailbox is connected.
View connected shared mailboxes
- In Applaud admin, select Channels.
- Select Outlook.
- Select Manage mailboxes.
The Connected mailboxes list shows:
- Display name
- Email address
- Mailbox type, when available
The page also shows how many mailbox connections your subscription is currently using.
Remove a shared mailbox
- Open Manage mailboxes.
- Select the shared mailbox that you want to remove.
- Select Remove.
- Confirm the action.
After you remove the mailbox, the AI Assistant no longer receives or responds to new email sent to that mailbox.
Note: Removing a mailbox from Applaud doesn't delete the mailbox or any email messages stored in Microsoft 365.
Verify the changes
After you remove a mailbox, verify that:
- The Connected mailboxes list reflects your changes.
- The mailbox no longer appears in the list.
If you connected a replacement mailbox, send a test email from an employee account to confirm that the AI Assistant can receive and respond to email from the new mailbox.