Collect feedback and maintain your product to keep it effective over time. Regular user input helps identify issues, highlight opportunities for improvement, and measure performance. Use this feedback to make updates, improve functionality, and better meet user needs.
Collect feedback
Use multiple sources to understand how the product is performing.
- Review agent feedback to see how users rate responses and interactions.
- Use AI analytics to monitor usage, performance, and trends.
- Check knowledge analytics to identify gaps or underperforming content.
- Use global analytics to understand overall adoption and behavior.
- Speak directly with users to gather qualitative feedback and context.
Maintain your product
Keep content and configuration accurate and relevant.
- Review content regularly to ensure accuracy.
- Update information to reflect new features or policy changes.
- Remove duplicate or outdated content.
- Refine responses based on feedback and analytics.
- Monitor performance and make adjustments as needed.