Reviewing employee feedback helps HR administrators improve the agent’s effectiveness. Feedback shows how well the agent meets user needs and highlights strengths and areas for improvement. Use these insights to refine responses, resolve common issues, and maintain the agent as a reliable resource.
Feedback can also reveal broader trends, such as recurring questions or concerns. Use these patterns to inform updates to HR policies and communication strategies.
Procedure
- From the Admin home page, select Agents and select the agent you want to review.
- Select the Feedback tab.
- Select the conversation you want to review.
- Any feedback left on the conversation appears in the right-hand panel.