Each journey includes a team of participants who support the employee through key stages, such as onboarding, performance reviews, or internal transitions.
This team typically includes:
- The employee – the person going through the journey.
- The manager – responsible for guiding and approving key steps.
- Peer advisors or buddies – optional roles that provide social and practical support to employees.
- HR or journey administrators – optional support roles responsible for setup, oversight, or compliance.
Each participant is assigned specific tasks and responsibilities that contribute to a smooth, structured experience.
Assigning clear roles and relevant tasks ensures that:
- Employees receive timely, meaningful support.
- Managers and advisors stay accountable for their part.
- Journeys progress efficiently with minimal delays.
You can customise participant roles for each journey type to reflect your organisation’s structure and support model.