"Go to" workflow action
We've added a new "Go to" workflow action so that you don't need to duplicate the same workflow actions for different if/then branches.
You can only add the new Go to workflow action below one of the if/then or approval branches. If you try to add it before or without a branch with eligible nodes, you'll see no eligible nodes found and an error message.
A dotted line arrow displays the hierarchical path leading to the action you selected from the list.
You can't add another Go to action below a Go to action. Validation prevents infinite loops. You can modify the "Go to" action by selecting it. You can change or delete the selected action. You can't delete a workflow action referenced by any "Go to" action. You'll need to remove the workflow action from the Go to action before deleting it. See our knowledge base articles, About the Go to workflow action and Add a Go to workflow action.
"Go to" Chatbot action
We have introduced a new "Go to" action for the chatbot, which eliminates the need to repeat the same actions for different if/then scenarios.
Support "Go to" action icon in the hierarchy view
We've added a new icon to the hierarchy view to support the new "Go to" workflow and chatbot actions.
Filter feedback charts with user properties
We have added a filter to the feedback survey based on the custom User properties.
Improved performance of the Experience insights page
We've improved the performance of the Experience Insights page by making efficient use of Google Analytics API requests and implementing caching to greatly improve the performance of the experience insights page while ensuring that the data is retrieved optimally. See our knowledge base article, About the Experience Insights dashboard in Applaud.
Form analytics improvements
We have summarized the form performances in an analytical chart so that you can clearly understand what forms are taking more time to either abandon or complete shown by the Conversion and bounce rate indicators.
Improved auditing in Workato
So that you can have full audibility for integration changes, we have added a new Integrations Designer role, which, when assigned to a user, gives the user a unique integration user ID, which we store in a new standard property we have added to the standard User model, Integrations user ID. See our knowledge base article Assign or revoke a role.
You need the new role assigned to your user to view the Integrations tile on the Admin page dashboard. When the new role is assigned, you'll receive an email from Workato letting you know a new user has been added.
When you remove the role, the integrations user ID is removed, and you can no longer view the Integrations tile. You also get an email from Workato letting you know that person has left the team.
Import function added to the User model
We've added the IMPORTS tab to the User model so that you can now manually import your users.
The import works in the same way as for other models. See our knowledge base article, Import new or updated data into your model.
You can see any earlier imports, create a new import, and search and filter your previous imports. You can import values for standard properties as well as your own custom properties.
Users aren't sent an invitation after you import your users. Instead, if you have the single sign-on set up, they will connect automatically. Otherwise, they will need to use the password reset feature to activate their user account.
We've improved User exports so that now you can export both standard and custom properties. To see how to export a model's data, see our knowledge base article, Export data from your model to update it.
Extended list of translated languages
We've increased the number of out-of-the-box languages to allow you to deploy to multiple regions without being bound by development sprints and release management. See our knowledge base article, About installed languages.
OneTrust Cookie Consent integration
We've added a new option to the Applaud Settings page so you can set up OneTrust Cookie Consent in Applaud. You can centrally manage your company's website cookie compliance from one place to ensure global legal compliance with cookie laws.
Once you select the new option, Enable OneTrust cookie consent, you must enter the IDs to use.
See our knowledge base article, Configure cookie consent.
Auto Refresh the Page when oneTrust preferences are saved
We've added a refresh to the Settings page once you update the cookies preference so that the provider's cookie configuration appears and you can set your preferences.
We've added a new option to the Settings page: Maximum session duration. This lists the durations you can select for your users.
For users to be asked if they want their device remembered, you need to turn on two-factor authentication for you users, or you need to be using single sign-on and select a duration over 4 hours.
After you select a duration over 4 hours, the user is presented with an option to remember the device they're using:
We've added the Settings link to the user's quick links:
Also, when you open the burger menu:
This opens the User settings page where they can manage their devices:
To see how to set this up, see our knowledge base article, Set your users' maximum session duration.
User Limit and Tier Edit Features in Tenant Settings
We've added a count of your user licensing on your tenant's Settings page:
SEO (Search engine optimization)page settings
We've added new settings for search engine data to page settings so that search engines can find your anonymous content. See our knowledge base articles, About pages visible to search engines and SEO (Search engine optimization), and Configure your page settings.
Social Reactions feature for the list block
We've added a new Social reactions feature to the list content block. You can now select the new Social reactions feature from the Features list:
Scroll to the Social reactions section and select the options you want:
View all reactions for a list item
To support the new social reaction feature, we added support to view details of reactions:
You select the reactions, which opens a modal with the details of who and how many people have reacted. You can select the reaction tab to see a list of the people who reacted with that reaction.
Add a comment to a list item
When you turn on commenting, users can add a comment to a list item by selecting the new Comment button:
If other people have already commented, you can see their comments when you select Comments on the list item:
After you select Reply, your comment is directed at that person:
Support to add and remove a reaction
We've added support to add and remove a reaction.
Support to edit or delete a comment
We've added support to edit or delete a comment.
Support to react to a comment
We've added support to react to comments as well as the original list items.
Change the "See more" link in the email notification
In the notification the platform sends you, We've changed the "See more" link, which opened the Applaud platform, to a button with a description that shows it will open the platform so that it's clearer to users when they select the new button. You must configure your Organisation name for your brand. See our knowledge base article, Create a new brand.