The HR support assistant bot template adds a support assistant bot, which adds another layer of functionality to your content from the Help and case management template. The bot opens when users land on the Support page. The support bot contains links to pages from several other templates.
First, you should install these templates:
Chatbots
The template adds the HR support assistant bot, which you can see is quite complex. You can modify the bot to suit your requirements. See our knowledge base article, About chatbots.
When you open the Support page, the support bot opens the chat window automatically. In this example, we have made changes to the page from its original template configuration:
If you want to know more about your profile, select the PROFILE option, and the support bot replies to you with a link to your profile page:
If you select the link, your Profile page opens, where you can make any necessary edits by selecting EDIT YOUR PROFILE, see our knowledge base article, Profile.
On the chat, the bot asks, "Did this link give you what you needed?" and you have the option to select YES or NO. If you select NO, the bot asks if you want to open a support ticket:
Select YES, and the support bot asks you for a short sentence to summarise your issue:
The bot then asks for additional information that you think might be helpful.
Once you have sent that information, the chatflow creates a ticket, and the bot provides a link to the Open cases page:
Your case appears in the Open cases list block: