This template provides first-time users with guided assistance that boosts productivity.
It installs functionality and content already covered in other template articles:
- Roles: Employee, manager, and HRSS
- Person model
- Alerts
- Highlights
- Searchable navigation
- Journeys
- Countries
- Personas
- Profile
- Content Categories
- Home page
Pages
The template adds several pages to form a welcome tour. The tour fits the varying navigation styles for desktop and mobile. You can amend the content of any of these pages by selecting the edit pencil icon from the main toolbar, see our knowledge base article, About pages.
Desktop
When using the desktop, from within the chatbot window, select the tour link, which opens the Welcome tour page:
This contains a rich text block with essential information on tasks, including a handy GIF show where to go to access your task page. The text below the GIF links to the Tasks knowledge base article, see About tasks.
Select NEXT to open the following page:
The GIF shows how to access the global menu. Select NEXT:
The GIF shows how to back to your home page from anywhere on the platform. Select NEXT:
The GIF shows the process of searching for items within the platform. Select NEXT:
This concludes your welcome tour. Select FINISH TOUR to begin using the platform, or CLICK HERE for a tour summary on the All you need to know page:
Mobile app
For when a user accesses the tour from the native app, we added more suitable guidance for the mobile functionality:
Everything you see is customizable. You might choose to add more pages to the tour or play around with the images, GIFs, and choice of language to suit your organization's needs.
Chatbots
As mentioned, the template installs the Welcome tour chatbot:
Here you can see how each experience with a first-time user will go, depending on how they respond to the chatbot. The chat flow targets users who have not logged in before and appears on either the Home page from the Home page template or Admin home:
Three introductory messages prompt you to take a welcome tour:
Selecting NO THANK, YOU results in a link to our knowledge base. Selecting YES PLEASE! results in a link to open the Welcome tour page:
