The FAQs template is a handy tool to reduce caseloads, allowing you to provide users with answers to their most frequently asked questions.
This template contains content from other templates already documented:
This template also adds the FAQ model:
See our knowledge base article, Create a new model.
The template also adds the FAQs page, where you can see a list of all the FAQs and add others:
See our knowledge base article, Add a new page.
To read about FAQs, select ABOUT, which opens the About FAQs page in a modal window:
To view the FAQ details, select an item in the list to open the FAQ view page in a modal window:
To write a new FAQ, select WRITE NEW, which opens the FAQ edit page in a modal window:
You can also select EDIT on the FAQ view modal to open this in context and edit the FAQ's details.
The template also adds a search object for the FAQs:
See our knowledge base article, Add search content and design how your search results appear on pages.
To see the configuration and edit the search object select Frequently-asked questions:
The search object adds a filter to the search page and configures how the results appear: