On the Chatbot action dialog box, select Ask a question.
In the Label box, type in a short label for your chatbot action, for example, "Ask for email."
In the Question Message box, type the question you want to ask the user. You can use the expression builder to add dynamic content to your question by either selecting Token or typing "@" to insert a model's property or typing "#" to add a function. See our knowledge base article, Expression builder.
From the Expected response type list, select the type of response you want the user to select.
Free text - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens.
Number - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens.
Boolean - Adds three if/then branches to your chat flow where you can configure what happens.
Date - Adds if/then branches for each entry you type in the Quick replies box so you can configure what happens. It also shows the user a date picker.
Depending on the type of response you selected from the Expected response type, in the Quick replies box, either type in what you want to appear to your users or select replies from the list. Applaud creates an if/then branch for each quick reply you type in or select.
Free text - You can type in multiple free-text responses as you want. Remember, you need to configure what you want to happen for each after the user selects one.
Number - You can type in multiple number responses as you want. You need to configure each response you enter in your chatflow.
Boolean - When you select Boolean from the Expected response type option, Applaud hides the Quick replies option.
Date - You can select an option from the list. Your user can also use a date picker when you select this option.
In 3 days
In 5 days
In 1 week
In 1 month
In 1 year
If you don't want your user to type a response back and want to force them to choose one of the available responses, select the Disable free-text replies option. If you disable free-text responses, the quick replies field is mandatory, and you must enter at least one option for your user to select.