Chatbots can provide support to your users when support agents aren't available, solve routine issues freeing up human support agents to help users with more complex issues, and log issues they can't help with.
You can create bots to open a chat with your users either immediately every time or when they perform a certain action on the page. For example, when they perform a search and get no results or when they go to close the browser down.
The chatbot widget appears in the bottom right of the screen. You can either just show the bubble or actively ask your user a question.
The user can choose to ignore the message or select the message to open the chat window.
Tasks you can perform here:
- Add a new chatbot