Use the built-in Applaud connection to discover operations available in your Applaud tenant. You can then use an operation as the basis for an Applaud tool.
Unlike external connections, you don't need to create or configure the Applaud connection. It's available automatically in your tenant.
Before you begin
Make sure you have:
- Tenant Admin or Experience Designer access.
- A clear outcome for the tool you want to create, such as retrieving a recognition or updating a custom record.
- Access to the Applaud data or operation you want to use.
Connect to Applaud
- Open Agent Tools.
- Select Add tool.
- On the Connect step, select Applaud.
Discover available tools
After you select Applaud, the Discover step shows APIs available through the custom objects catalog.
You can use the API as the basis for a tool that an AI assistant or workflow can run.
- Wait for Applaud to retrieve the available APIs.
- Browse the available APIs or use Search to find one.
- Select an API.
- AI drafts a starting point for the tool.
Choose the right API
The API you select determines what the tool can do with Applaud data.
| Method | What it does | Good for |
| GET | Look up one record or a filtered list. | Answering questions such as "What recognitions do I have?" or checking the status of a custom object. |
| POST | Create a new record. | Guided requests to add information that the API allows. |
| PUT/PATCH | Replace or partially update an existing record. | Guided requests to change an existing object. |
| DELETE | Remove a record. | Rarely appropriate for employee chat. Treat delete operations as high risk if you enable them. |
For your first tool, consider starting with a GET API. Read-only APIs are generally easier to test because they don't change data.
When creating tools that change or delete data, make sure the tool collects the required information and, where appropriate, asks the user to confirm the action before it runs.