Use Global analytics to understand how employees use Applaud, where they use it, and how key platform outcomes change over time.
Global analytics provides a high-level overview for HR leaders, platform administrators, and other stakeholders. It helps you understand platform adoption and performance before you investigate specific areas in more detail.
Unlike Knowledge, Case, and Agent analytics, Global analytics focuses on platform-wide trends rather than detailed knowledge or AI performance.
Why use Global analytics?
Individual analytics areas help you investigate knowledge, AI, or case performance in detail. Global analytics provides a shared starting point for understanding overall platform adoption and performance.
Use Global analytics to answer questions such as:
- How widely is Applaud being adopted?
- How is employee engagement changing over time?
- How effectively are self-service experiences resolving requests at a high level?
- Which topics are generating the most demand?
- Where should we investigate further in Knowledge analytics or Agent analytics?
Review headline trends first to identify areas that need deeper investigation.
Choose the right analytics experience
Applaud provides different analytics areas for different questions.
| If you want to... | Use... |
| Review platform adoption and overall performance | Global analytics |
| Investigate knowledge searches, content engagement, and knowledge gaps | Knowledge analytics |
| Investigate AI conversations, resolution outcomes, and AI feedback | Agent analytics |
| Monitor HR case operations across teams and over time | Case management analytics |
Each analytics area answers a different question:
- Global analytics: How is Applaud performing overall?
- Knowledge analytics: How is our knowledge performing?
- Agent analytics: How effective are our AI agents?
- Case management analytics: How are our HR case operations performing?
What you can learn
Depending on your organization's configuration, Global analytics can provide insight into:
- Active users and engagement trends.
- Adoption among eligible users.
- High-level resolution and helpfulness outcomes.
- Performance trends over time.
- Demand drivers by topic.
You can filter the dashboard by role, channel, geography, and custom user properties where available.
Who uses Global analytics?
Different roles use Global analytics to understand platform performance from different perspectives.
| Role | Typical focus |
| HR leaders | Assess adoption, self-service outcomes, and overall platform performance. |
| Platform administrators | Monitor usage trends, channel adoption, and areas that need deeper investigation. |
| Stakeholders | Review a concise overview before exploring specialized analytics areas. |
Best practices
- Use Global analytics as an overview, then open Knowledge, Case, or Agent analytics for deeper investigation.
- Review adoption, resolution, and helpfulness together instead of relying on a single headline metric.
- Use filters to compare roles, channels, and segments.
- Treat demand drivers as signals for further investigation, not as proof of the root cause.