Introduction
Applaud integrates with ServiceNow to provide access to HR service content and case management capabilities within the platform experience.
These integrations support employee self-service and support workflows. Users can find information, access knowledge content, and create or track cases without leaving the platform.
Integration capabilities
The integrations support knowledge discovery, reference data access, and HR case management.
The platform and AI assistant can:
- Retrieve knowledge articles and attachments
- Access user and country information
- Create and track ServiceNow cases
These capabilities allow users to complete support tasks in a single interface.
Integration methods
Applaud uses multiple integration methods to retrieve and update data, including:
- Standard APIs
- Scripted APIs
- Report-based data sources
Applaud supports both real-time and scheduled data exchange to keep information accurate and up to date.
Key features
The table below outlines the supported ServiceNow capabilities and actions available through the integration.
| Action highlights |
| Look up Knowledge categories |
| GET Knowledge articles |
| GET Knowledge documents / attachments |
| Look up countries |
| Look up user details |
| Look up HR Service name |
| Look up Record producer |
| Look up Case categories |
| Look up Case form URLs |
| Look up Case category security details |
| GET Case details |
| RAISE a Case |
| GET Case status |