As an HR administrator, accessing the conversation history of your chatbot is essential for ensuring that it effectively supports employees and aligns with HR objectives. By reviewing past interactions, you can identify frequently asked questions and recurring issues, which allows you to refine the chatbot's responses and address any knowledge gaps. This process ensures that the bot provides accurate and consistent information regarding policies, benefits, and processes, ultimately improving employee satisfaction and trust.
Additionally, conversation logs enable you to troubleshoot specific cases, resolve employee concerns, and spot trends that may indicate broader workplace challenges. Keeping thorough records also helps ensure compliance with data privacy regulations, thus safeguarding sensitive employee information.
Procedure
- From the Admin home page, select Chatbots and select the bot you want.
- Select the CONVERSATIONS tab to query the conversations between your bot and employees.
- Select the conversation you want to review, which opens with the latest response at the top.