2024 has been transformative for Applaud! From seamless integrations to AI-driven solutions, we’ve redefined digital HR to make employee engagement smarter, smoother, and faster.
We’ve evolved from a single, customizable creator platform to a suite of powerful, ready-to-use products that drive meaningful outcomes. Inspired by real-world use cases, these solutions require minimal configuration, making it easier than ever to deploy and adapt to your organization’s unique needs.
Here’s a look at the innovation that shaped our year:
Introducing:
AI Assistant - A personal HR helper, for every employee.
Give each employee their own digital HR helper, capable of providing immediate, personalized document-based answers for your team. Connect to your existing information sources or generate new content to keep responses accurate while freeing up HR teams for bigger-picture tasks.
Find out more here.
Knowledge management - Your HR content, brought together and brought to life.
Seamlessly import HR content, unify with AI, and create a personalized knowledge hub for each employee. Then maintain accuracy with automatic content expiration dates and nudges.
Find out more here.
Journeys - Build journeys for every special moment, driving a hyper-personalized employee experience.
Personalize every stage of the employee lifecycle, from onboarding to offboarding. Add configurable tasks, nudges, and featured content to make every moment count.
Find out more here.
HR portal - Everything your employees need, in one place.
The ultimate hub for all your people services. With intelligent AI-driven search, unified knowledge, and customizable widgets, employees get answers faster while HR focuses on what matters. Enhance engagement, streamline workflows, and say hello to efficiency.
Find out more here.
HR Case management - Coming 2025. Revolutionize HR case management with AI-powered solutions.
Exciting news! Applaud will be launching an all-new HR Case Management solution, designed to streamline your HR-related cases efficiently and boost your team's productivity.
Be part of the journey by joining our waitlist for exclusive updates and insider access.
Find out more here.
And not forgetting:
Creator platform - Applaud's code-free creator platform to build custom portals, journeys, and digital services.
Empower your HR experience with Applaud’s code-free creator platform. Build personalized journeys, streamline tasks with automation, and fast-track deployment using best-practice templates. Unlock the full potential with custom objects, seamless integrations, and AI-driven insights for a truly dynamic and productive employee experience.
Find out more here.
AI-powered solutions
Generative AI-powered bots
Forget chatbots as you know them - Applaud Cloud introduces AI-powered bots that deliver intelligent, instant responses, every time.
Use prompt engineering and your connected data sources to create bots for HR support, bias busting, well-being guidance, and more. Consistently delivering actionable solutions to complex requests.
Learn more about the digital assistant with the following articles:
- Add a new chatbot
- Introduction: prompt engineering
- Getting started with prompt engineering
- Prompt examples
Bot-to-bot integration
Use your Applaud AI bots in Slack, Teams, and beyond. Connect to your favourite channels and unlock AI-powered HR support, from answering policy questions to generating approval requests, right where your users work.
See our knowledge base article About integrating your AI chatbot with other providers for more information.
AI answers and suggestions within search
Users now have improved access to the answers they need. Nominate a generative AI bot to appear when employees use the global search. When nominated, your bot provides relevant AI-generated content and suggestions based on your employee’s search.
See our Add a new chatbot article for more information.
AI-powered search
AI can now intelligently re-rank your search results to show the resources most important to you. AI confidently pushes the most appropriate results to the top - based on who you are and how you use the product.
Recommended list items
Show items that mean the most to users with the “Enable recommendations” feature. Enable this setting on your list blocks, and AI intelligently sorts your data to beautifully present the most relevant resources to each user based on their specific needs.
Generate text workflow action
Automatically generate text for multiple use cases with the new Generate text workflow action. Use AI to create compelling nudge text, summarize content, review the accuracy of a knowledge article, and more.
Learn more about the generate text feature with the following articles:
- About the Generate text workflow action
- Add a Generate text workflow action
- Introduction: prompt engineering
- Getting started with prompt engineering
- Prompt examples
Users, notifications, and tasks
User groups and group notifications
Create user groups to effortlessly assign tasks and notifications in bulk. For instance, set up a senior management group to send alerts when someone new joins the team.
See our knowledge base article, About user groups in Applaud.
Run a workflow on task completion
Streamline HR processes with workflows that automatically trigger the moment a task is completed. Say goodbye to manual follow-ups and let the power of automation seamlessly handle everything.
See our knowledge base articles, Create a workflow and Add a Create task workflow action.
Bulk delete and reassign tasks
Action tasks faster with bulk task management. Reassign multiple tasks in one go, or clear out old tasks with ease - all with a few clicks.
Authentication using your phone number
Levelling up our sign-in experience, your team can access Applaud using their mobile number - perfect for employees on-the-go or without an active email address.
See our About the Username setting article for more information.
UI and UX innovations
Horizontal scrolling for mobile
List blocks no longer only stack vertically on mobile! Enable sleek horizontal scrolling to save space and enhance a user’s on-the-go experience.
See our knowledge base article, General content settings.
Customize email call to action
Default calls to action are no more. Easily customize your email button to include a custom message from your organization.
See our knowledge base article, Configure your email notification call-to-action label.
Rounded corners
We’ve given grid blocks and list items a fresh new look for sharper impact. Featuring rounded corners to give your content a modern edge that stands out to your employees.
See our knowledge base article, About the list block avatar, icon and image feature.
Brand tone of voice customization
Set a tone of voice for your brand and watch as AI matches your preferred communication style - guiding generative bot conversations, nudges, and more.
See our Create a new brand article for more information.
Rich text enhancements
Enhance your content with elevated rich text tools! Make the most of new font sizes, tables, image positioning, indents, and more. Sleek, polished content is a few clicks away.
See our About the rich text block article for more information.
Regional languages
Applaud has expanded its platform to include regional languages, such as Brazilian Portuguese and Canadian French, in addition to the forty languages already available.
See our About installed languages article for more information.
Rename and delete a chat
Take control of your chats. Rename and delete past conversations, organize your history, clear outdated info, and turn valuable exchanges into a personalized knowledge hub.
See our knowledge article Rename or delete a chat for more details.
Powerful analytics
Knowledge management analytics
Our new advanced analytics dashboard for knowledge management provides HR managers with comprehensive insights to enhance employee self-service and reduce repetitive inquiries.
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- Comprehensive feedback: Track likes, dislikes, and content effectiveness by content and region.
- Content analytics role: This new role has fine-grained access to all analytics dashboards, focusing on content analytics.
- Intuitive dashboard: View sparklines, sentiment scores, trends, and more.
- Filtering and sorting: Sort by views, likes, dislikes, and sentiment for deeper insights.
- Automatic view tracking: Instantly see page views and content performance.
- Feedback collection: Collect likes, dislikes, and comments to refine content.
You can read more about our new analytics page in our knowledge base article, Knowledge management analytics.
And more
Our advanced analytics for AI-powered bots, journeys, and more give HR users real-time insights into user sentiment, making it easier than ever to optimize the digital employee experience. With clear data on engagement and feedback, HR teams can continuously refine interactions to ensure the best outcomes for employees.
Check out our latest release, Dominion, for more exciting new features.
Elevate your experience with Applaud Cloud today
As you can see from everything we’ve covered, with Cloud, you have the ability to stay agile, sustainable, and future-ready. Our suite of products, each with their breadth of unique, dedicated features, deliver consumer-grade user experiences every day.
If you’re already with us over on Cloud, you’re already ahead of the curve. If you’re not, get in touch today.