The knowledge management analytics dashboard shows reader engagement and actionable insights to improve employee self-service and reduce repetitive inquiries. It provides a comprehensive and user-friendly solution for your HR managers to enhance content quality and employee satisfaction. The detailed insights and intuitive tools empower your HR teams to improve their knowledge base continuously.
Knowledge content
You can monitor employee interactions with HR content, track likes and dislikes over time, and analyze content performance by category and geography with clear visualizations. This makes it easy to identify trends and areas for improvement.
HR users
HR users with the Content Analytics role have fine-grained access to the analytics dashboard, allowing them to focus specifically on content analytics. This targeted access ensures effective monitoring and improvement of HR content quality.
Analytics dashboard
The content analytics dashboard is designed to be intuitive. It features a total user sparkline, views count, sentiment score from feedback comments, and a feedback sparkline showing likes and dislikes over time.
Filtering and Sorting
You can filter content by category and owner and view practical and least effective topics sorted by sentiment or number of ratings. The dashboard also allows sorting content by most viewed, most liked, most disliked, and strongest or weakest sentiment.
View count
The view count property automatically tracks page views, displaying this information as an eye icon next to the count. This feature, along with editable filters enabling specific model properties for filtering analytics data, ensures that users can customize their analytics experience to meet their needs.
Collecting and Analyzing Feedback
To facilitate continuous improvement, you can add a page feedback component that collects likes, dislikes, and free text feedback from users. This component ensures that feedback is quickly captured and analyzed, allowing HR managers to refine and enhance their content based on real user input.