The knowledge management dashboard provides an overview of different metrics and analytics. It helps knowledge owners effectively monitor, manage, and improve their knowledge articles.
Access knowledge dashboard
- From the burger bar, expand the KNOWLEDGE OWNER menu.
- Select My knowledge dashboard.
What's on the dashboard?
Below is a description of what each analytic block gives you:
Count by category: shows how knowledge articles are divided into different categories, helping you identify areas with lots of information and areas with less.
Count by country: gives insights into regional engagement and helps tailor content to meet the specific needs of different locations.
Manager-exclusive content shows how many knowledge articles are available only to managers.
Most viewed: shows the most viewed knowledge articles, which helps identify valuable content, understand user interests, and guide future content creation.