Following these best practices can help you get the most out of your AI assistant. Effective communication with the AI assistant saves you time and ensures you have access to accurate and relevant HR information whenever you need it.
Here are some best practices for interacting with your AI assistant:
- Respect boundaries: Think of the AI assistant as a knowledgeable colleague who can provide information within the scope of HR policies and knowledge content. Avoid asking personal, sensitive, or inappropriate questions that are unrelated to HR matters, as the AI assistant is not equipped to handle such queries.
Read our Content filtering and moderation article for more information.
- Ask specific questions: Provide clear and specific questions to the AI assistant. Instead of asking, "Can you tell me about vacation policies?" try, "What is the process for requesting vacation time?" This clarity helps the AI assistant provide you with the most accurate and relevant information.
- Use keywords: Include relevant keywords related to your question. For example, if you're looking for information on parental leave, include terms like "parental leave policy" or "maternity/paternity benefits" to help the AI assistant better understand your request.
- Provide context: When asking questions, provide context whenever possible. For example, if you're inquiring about paid time off, specify the country/region, if you're looking for US paid time off, say so. Contextual information enables the AI assistant to tailor its responses more effectively.
- Be patient and polite: Remember that the AI assistant is designed to help you and may take a moment to process your request. Be patient while awaiting a response, and maintain a polite tone throughout your interaction.
- Use natural language: While being specific is important, try to frame your questions in natural language. Avoid overly technical jargon or abbreviated terms that may confuse the AI assistant. Clear and straightforward language ensures a smoother interaction.
- Ask follow-up questions: If the AI assistant's response doesn't fully answer your question or you require further clarification, ask follow-up questions. This iterative process helps ensure you get the information you need.
- Feedback is valuable: Provide constructive feedback to your HR team if you encounter any issues in the AI assistant's responses. Your input helps improve the AI assistant's accuracy and effectiveness over time, benefiting you and your colleagues.
Read our Providing effective feedback article for further guidance.