You can build an AI chatbot to answer questions based on the information you enter into Applaud, and you can integrate your HR AI bot with other providers, such as Slack and MS Teams, so your users can access their information in whatever product they are used to using.
APIs for chat messaging for the Workato and Applaud Connector
The APIs used for integrating bots are unavailable on the front end, like with a model's APIs. There are APIs to start a new conversation between a user and a bot, which can include a channel, one to retrieve existing conversations, one to send a message, and one to receive a message from Applaud.
Workato actions
You can select the Bots model in the search action to retrieve the bot at run time. The Start a conversation Workato action allows you to specify the user, bot, and channel. The Send a Chat Message Workato action intelligently determines when to create a new conversation. For instance, if a conversation exists across the combination of a bot, a user, and a channel, it tries to use the same conversation. If not, then it creates a new conversation. The Receive a chat message Workato trigger.
Auditing and error handling
For our bot-to-bot integration, we have auditing and error-handling features to ensure smooth communication between bots. The chat conversations between bots are recorded in Applaud, just like any other chat conversation. The channel text is displayed in the overline in the conversations. If a bot message fails to send a webhook, it will be recorded as an error. These errors are forwarded to workflow subscribers, just like we do for failed workflows. You can click on a bot message to see the details of the webhook sent for further troubleshooting, just as you can for Workflow integration actions.